The security of your data is our number one priority. Cello Software uses HTTPS encryption that ensures your data is always encrypted as it travels from our servers to your web browser. A dedicated access server monitors, logs and controls all access to our data servers.

Data security

The website is secured by a GeoTrust SSL certificate which provides 256-bit encryption and website authentication.

Who has access to the data?

The Client has the sole access to their data. The company (Cello Software Ltd.) maintains the right to full access to data for the purpose of providing support, troubleshooting and maintenance. Only designated individuals who are tasked with such duties in the company has the right to such access.

How is my system backed up?

The system is backed up on a daily basis to a location within the United Kingdom using a process that encrypts the data and sets the standard in terms of security and reliability.  All files are first zipped and encrypted with a defined encrypting key before they are sent to the Backup server.  The algorithm that is used to encrypt the files is Advanced Encryption Standard (AES), with 256-bit block ciphers.  All communications between Backup Server and the Data Server are transported in a 128-bit SSL (Secure Socket Layer) channel.

Data Protection

We are registered with the Information Commissioner’s Office (ICO) for the purpose of handling your confidential data within the UK. Strict data handling procedures ensure our staff do not have visibility of passwords and access beyond their ability to support your system. We do not undertake any work involving your data without your permission and hold no responsibility for the maintenance and content of your live data.