[fusion_builder_container hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_size="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding_top="" padding_right="" padding_bottom="" padding_left="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" min_height="" hover_type="none" link=""][fusion_text] Our high level of support is well known to our current customers. We pride ourselves on our timely responsive and friendly support. You can call us if this is your preferred option. More often than not our customers start with an email describing the nature of their query, it gives us the opportunity to check things out for you and either call you back, reply by email or point you to the right item in our knowledge base. All questions if appropriate are added to the Knowledge Base available from within the tracker2 system for all users to see and benefit from. We do not require an incentive to serve you well. The ethos of our company is to “Serve you well” and keep you satisfied with your software choice of tracker2. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

[fusion_builder_container hundred_percent="no" hundred_percent_height="no" hundred_percent_height_scroll="no" hundred_percent_height_center_content="yes" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" enable_mobile="no" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" video_preview_image="" border_size="" border_color="" border_style="solid" margin_top="" margin_bottom="" padding_top="" padding_right="" padding_bottom="" padding_left=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" spacing="" center_content="no" link="" target="_self" min_height="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="left top" background_repeat="no-repeat" hover_type="none" border_size="0" border_color="" border_style="solid" border_position="all" padding_top="" padding_right="" padding_bottom="" padding_left="" dimension_margin="" animation_type="" animation_direction="left" animation_speed="0.3" animation_offset="" last="no"][fusion_text] Every hospital user group has the opportunity to set up certain aspects of tracker2 to make it specific to the work of that hospital. One of the first duties is to create in Settings under Admin users a list of those who have admin access to the system. This should be followed by a visit to System tables, also under settings to populate the various tables such as (Locations, Users, Grades, Funding Sources, Hospitals etc.). Once these two tasks have been undertaken the third is to populate the database with applicants. This can be done either by importing the data from a previous Tracker database or, in the case of a new Hospital Trust using the programme, by populating the database as and when applications are made. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

FAQs Archive - Cello Software

Q: Data Security & Confidentiality

The security of your data is our number one priority. Cello Software uses HTTPS encryption that ensures your data is always encrypted as it travels from our servers to your web browser. A dedicated access server monitors, logs and controls all access to our data servers. Data security The website is secured by a GeoTrust SSL certificate which provides 256-bit encryption and website authentication. Who has access to the data? The Client has the sole access to their data. The company (Cello Software Ltd.) maintains the right to full access to data for the purpose of providing support, troubleshooting and maintenance. Only designated individuals who are tasked with such duties in the company has the right to such access. How is my system backed up? The system is backed up on a daily basis to a location within the United Kingdom using a process that encrypts the data and sets the standard in terms of security and reliability. All files are first zipped and encrypted with a defined encrypting key before they are sent to the Backup server. The algorithm that is used to encrypt the files is Advanced Encryption Standard (AES), with 256-bit block ciphers. All communications between Backup Server and the Data Server are transported in a 128-bit SSL (Secure Socket Layer) channel. Data Protection We are registered with the Information Commissioner’s Office (ICO) for the purpose of handling your confidential data within the UK. Strict data handling procedures ensure our staff do not have visibility of passwords and access beyond their ability to support your system. We do not undertake any work involving your data without your permission and hold no responsibility for the maintenance and content of your live data.