Remote WebEx support
At Cello Software we like to provide faster and more personalised support. While most of our support is done successfully via email, some clients need that extra attention. For this reason;
- We have implemented WebEx remote support technology.
- Our team will link up to view our customers’ screens and control desktop to resolve issues fast.
- We have been able to demonstrate new features and capabilities right on the customers’ screens.
No wonder our customers are impressed with our speedy and responsive resolution to their problems. Cello Software likes to make your life easy, you deserve it.
When a member of our support team invites you to join a session, click the link below and follow the on-screen instructions.
View our WebEx enterprise site
1. What does "Smart Tags" in System Tables mean?
You may wish to group together some of the locations: e.g. Manchester, Bolton and Preston to have a smart tag {NW Region}
Grades: e.g. Consultant, Trust Grade and Clinical Assistant to have a smart tag {NTG} (Non-training grade) or Specialities: e.g. Gastroenterology, Cardiology and Endocrinology to have a smart tag {Medicine}.
"Smart Tags" allow you to do just that.
2. Why do I need "Smart Tags"?
You may wish in the report generator to conduct a search for courses taken only in the Northwest Region, or in a particular Deanery. Likewise you may wish to know the expenditure not only by a particular grade, but also by a group of grades (see above FAQ).
3. How do I create "Smart Tags"?
From the "Options " screen click "System Tables" tab and choose a desired table e.g. Grades. On the left side under current entries highlight the name of a grade. When the text appears in the editable field add a tag e.g.{NTG} at the end of the text, using curly brackets, and click "Update". Do the same to other members of the group. Always remember to click "Update" after each individual editing.
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