| 1. Why does the message
"You must be logged in as an administrator when installing this
program" appear when I try to install Tracker? |
| When installing Tracker on
Windows NT/2000 you must be logged in with administrator privileges. |
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| 2. |
We have installed Tracker on a new PC but we cannot see any of our data. |
Tracker is accessing an incorrect database.
To point Tracker to the correct databases directory, ask your IT representative to follow these steps:
- Run the registry editor (regedit)
- Search for ‘MainDB.cdc’ - The folder ‘Tracker’ in the tree: HKEY_CURRENT_USER > Software > Cello Software should be found
- Open the DBData folder and look for the DBLoc value. This will give you the location of the database that Tracker is connecting to.
- Rename this file MainDBOld.cdc.
- Run Tracker which will start looking for the database. Interrupt the process by clicking Browse and guiding the application to the network drive where the correct maindb.cdc sits
- Select maindb.cdc on click open.
- Login and check that Tracker now contains the relevant data.
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| 3. |
When I try to run a
report I get an error message/a message asks me to set up a suitable
viewer. |
Reports are displayed using
Microsoft Word or compatible viewer. To tell Tracker which
viewer to use follow these steps:
- Select Options > General Options
- In the right hand pane look for editor and viewer information.
- Click the locate button and find your Word .exe file and link
it. Do the same for the viewer and the editor.
If you cannot locate your Word viewer program contact your IT
support department for further information. |
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